FAQs

How can I contact you?

You can reach us via email at info@lacynthia.co. Our customer service team is available to assist you with any inquiries or concerns you may have regarding our products or your orders.

Where are your products shipped from?

Our products are shipped from various locations, primarily from our trusted suppliers who adhere to our ethical sourcing standards. This ensures that we maintain our commitment to sustainability and responsible fashion practices.

Can I get a refund on my product?

Yes, we offer a 30-day return window for eligible items. To initiate a return, you must contact us within 30 days of receiving your item. Please ensure that the item is unused, in its original condition, and includes all original tags and packaging.

What are the conditions for returns?

To be eligible for a return, items must be unused and in the same condition as when received. A receipt or proof of purchase is required. Additionally, items returned without prior approval will not be accepted.

What should I do if I receive a damaged or incorrect item?

If you receive an incorrect, damaged, or defective item, please inspect it upon arrival and contact us immediately. We will work to resolve the issue promptly to ensure your satisfaction.

Are there any items that cannot be returned?

Certain products are non-returnable, including perishable goods, custom or personalized items, personal care items, and hazardous materials. Additionally, sale items and gift cards are not eligible for return. If you have questions about a specific product, please contact us.

How long does it take to process a refund?

Once your return is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

What should I do if I haven't received my refund?

If you have not received your refund within 15 business days of approval, please contact us at info@lacynthia.co for assistance.