Return Policy

Return Policy

We offer a 30-day return window, meaning you have 30 days from the day you receive your item to initiate a return.

Conditions for Returns

To be eligible for a return, the item must be unused, in the same condition as when you received it, with original tags, and in its original packaging. A receipt or proof of purchase is also required.

To start the return process, please contact us at info@lacynthia.co. Please note that returns must be made to an address outside the USA. You will be informed of this when you submit your application.

Once your return is approved, we will provide you with a prepaid return shipping label and instructions on how to send the item back. Items returned without prior approval will not be accepted.

For any return-related inquiries, you can always reach us at info@lacynthia.co.

Damaged or Incorrect Items

Please inspect your items upon arrival. If your order is incorrect, damaged, or defective, contact us immediately so we can address the issue.

Non-Returnable Items

Certain products are not eligible for return, including perishable goods (e.g., food, flowers), custom or personalized items, personal care items (e.g., beauty products), and hazardous materials, including flammable liquids or gases. If you have concerns about your product, feel free to contact us.

Additionally, we do not accept returns on sale items or gift cards.

Exchanges

To exchange an item, the fastest option is to return the original item and place a new order for the replacement once the return is approved.

Refunds

Once your return is received and inspected, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please be aware that your bank or credit card company may take additional time to process the refund.

If you haven’t received your refund within 15 business days of approval, please contact us at info@lacynthia.co.